FAQs EMV Card
What is EMV?
EMV stands for Europay, MasterCard and Visa. It is the international standard for chip based payment cards to ensure the highest security level for Credit Card transactions.
What is the IndusInd Bank EMV Credit Card?
IndusInd Bank EMV Credit Card contains an embedded microchip on the face of the card. The customer data embedded in the microchip is extremely difficult to copy or counterfeit. Chip technology is designed to take security to the next level by giving you a secure environment to transact. For better acceptability across merchants, IndusInd Bank EMV chip Credit Card will also contain a magnetic stripe on the reverse of the card to ensure swipe transactions.
What are the benefits of the IndusInd Bank EMV Credit Card?
With the EMV chip technology, all the data that was stored on the magnetic strip will be additionally embedded on the chip. A Credit Card with a chip is more secure and reliable than the one with just the magnetic stripe on the reverse of the card, as it is difficult to copy customer details from an embedded chip. This safeguards the Credit Card from skimming frauds.
How do I use the IndusInd Bank EMV Credit Card?
Making a purchase with the IndusInd Bank EMV Credit Card is easy and secure. You may see minor differences in how your chip Credit Card is processed while making purchases. As part of the transition to chip, over the next few years more and more in-store payment terminals will be updated to accept chip enabled cards. For your convenience, the chip Credit Cards will continue to have the magnetic stripe on the reverse of the card. This will enable you to use your chip card at merchants who don't have chip terminals – by swiping your card and signing the receipt. However, we would urge you to use your IndusInd Bank EMV Credit Card only at the merchant establishments who use EMV Chip terminals, for safety from skimming frauds.
How will I use the IndusInd Bank EMV Credit Card on a chip (POS – point of sale) terminal?
At a chip terminal, you simply:
Insert your Credit Card into the chip slot.
When your transaction is completed, remove your card from the chip slot and take your receipt, sign on the merchant copy and give the same back to the merchant. Retain your copy for future reference.
How will I use the IndusInd Bank EMV Credit Card on a non-chip (POS point of sale) terminal?
At some merchants your chip Credit Card will be used the same way as your Credit Card with the magnetic stripe:
The card is swiped through the EDC machine at the merchant outlet.
When your transaction is completed, take your receipt, sign on the merchant copy and give the same back to the merchant. Retain your copy for future reference.
How is IndusInd Bank EMV Credit Card different from what I use today?
When you make a transaction at a chip terminal, you insert your chip card into the terminal. Your IndusInd Bank EMV Chip Credit Card stays in the terminal until the transaction is complete. Transacting with the card using the chip should be a priority over using the magnetic stripe at the back of the card, since the security chip makes the transaction more secure.
Will the magnetic stripe be removed from IndusInd Bank EMV Credit Cards?
Chip cards will continue to have a magnetic stripe on the back. This will ensure that the chip cards are accepted at merchants and in other countries that have not moved to the chip technology (such as the United States).
What if the IndusInd Bank EMV Credit Card does not work at a merchant having a chip terminal?
IndusInd Bank EMV Credit Card will work on all terminals at all merchant locations around the world. However if the EMV chip card doesn't work at a particular terminal, the merchant will have to do the following
Swipe the magnetic stripe at the back of the card on the chip terminal (This is known as a fallback transaction when the chip card inserted in the chip terminal slot doesn't work)
Please note that we have restricted the number of fallback transactions allowed, to a maximum of three attempts on your Credit Card to minimize the possibility of misuse on your card. If the number of attempts is exceeded beyond the allowable limit, your Credit Card will be temporarily blocked. You need to call the IndusInd Bank Phone banking number: 1860 267 7777 to unblock your IndusInd Bank EMV Credit Card.
If the card still doesn't work, the merchant terminal could be faulty. Please request the merchant to use the IndusInd Bank EMV Credit Card at another chip terminal (if possible of another acquiring bank than the one used earlier) If both the above options do not work, please contact us at our 24X7 Phone banking number 1860 267 7777.
What if my IndusInd Bank EMV Credit Card is lost or stolen?
Please report the loss to us immediately on 1860 267 7777 / +91 22 4220 7777 and our phone banking officers will block your Credit Card immediately.
Can I use the IndusInd Bank EMV Credit Card outside India?
Yes. IndusInd Bank EMV Credit Cards can be used at any merchants around the world where your Credit Card is accepted today.
How does chip technology work for online and mail order/ IVR (Interactive Voice Response) transactions?
Online transactions will function the same way as they do today.
For online Credit Card transactions, a VBV (Verified by Visa) password will be required to complete the transaction; the process will remain as it exists today.
For Mail order & Telephone transactions, effective 1st February 2011 a 6-digit OTP (One Time Password) is required and will be applicable for chip cards as well.
Can a Chip Card be compromised?
A compromise of your card means the card information has been copied and a fraudster is trying to access your account. As of now, we have not observed any compromise of a chip Credit Card as the security chip makes it difficult to copy the Credit Card details. This would be possible only if you continue to swipe the magnetic stripe of your IndusInd Bank EMV Credit Card at a merchant terminal instead of inserting the chip card to complete your transaction.
Which Shopping outlets have the Chip- Enabled terminals?
Most of the merchants have chip-enabled terminals. In case the merchant doesn't have chip enabled terminal, the card can be swiped for transactions.
Can the Chip Credit Card be used to withdraw cash?
Yes, you will be able to use your EMV chip card at the ATM's as usual.
How do I make the payment for the chip Credit Card usage?
You can make chip card payment through online banking/ECS set up on your Bank account, Cash, Cheque, , Net Banking, etc. The process is the same as in case of other IndusInd Bank Credit Cards.
Is the IndusInd Bank EMV Credit Card durable?
The IndusInd Bank EMV Credit Card should withstand normal wear and tear and the chip should last as long as the card is valid. However, you should take steps to ensure your card is protected to ensure longevity.
Personal Air Accident Insurance
Cover: Accidental death due to air accident.
In the event of insured having multiple cards, the personal accident claim would be payable on one card only, with maximum benefits (highest sum insured)
Card should have been used at least once for retail purchase in 90 days before date of loss.
Total Protect (Lost Card Liability)
All PIN based transactions (like ATM, Internet and telephone etc) are not covered.
Pre-delivery fraud not covered.
2 days (includes reporting day) pre-reporting and 7 days (Includes reporting day) post reporting claims are covered.
Claim has to be reported by Card holder within 15 days from the date of loss in case of card to be admissible for claim.
Insurance benefit would be available only to Active card users. An active card is defined as the card with one transaction/ activity on any POS terminal in last 6 months from date of loss.
Total Protect (Counterfeit Card Liability)
Claim has to be reported by cardholder within 15 days from the date of issue of statement containing the disputed counterfeit transaction.